frequently asked
questions
What is an Aboriginal Community Controlled Health Organisation (ACCHO)?
An Aboriginal Community Controlled Health Organisation (ACCHO) is a primary health care service initiated and operated by the local Aboriginal community. It delivers holistic, comprehensive, and culturally appropriate health care to the community that controls it through a locally elected Board of Management.
ACCHOs are a vital part of the health care system in Australia, providing essential services to Aboriginal and Torres Strait Islander communities.
What services does Mulungu provide?
Mulungu offers various services, including primary health care, dental, allied health, and integrated team care.
We also provide specialised programs such as the Child & Family Centre, Wannabe Program, Family Care Services, and Deadly Choices.
Where are Mulungu's clinics located?
Mulungu has clinics located in Mareeba, Atherton, Kuranda, and the Mareeba Children and Family Centre.
Each location offers a unique range of services tailored to the specific needs of the local community.
Are there fees to visit a Mulungu clinic?
Our clinics BULK BILL. When you come in for an appointment, please make sure you bring your Medicare card, health care card, pension card, or DVA card.
Who is eligible to access Mulungu's services?
Mulungu’s services are primarily designed for Aboriginal and Torres Strait Islander people living in the Mareeba area and surrounding regions.
However, we encourage everyone to contact our friendly staff to discuss eligibility and how we can best support your healthcare needs.
How can I make an appointment at Mulungu?
To make an appointment at any of our clinics, simply call the respective clinic directly.
Contact information for each location can be found on our “Contact Us” page or under our website’s “Our Clinics” section.
Does Mulungu offer transportation assistance for appointments?
Yes, Mulungu offers transportation assistance for clients who meet the current transport policy.
Please contact our main reception desk to inquire about transportation assistance when booking your appointment.
Are home visits available?
Home visits are offered on the basis of clinical needs. For example, if you have significant difficult getting out of the house.
What should I bring to my appointment at Mulungu?
When attending an appointment at Mulungu, please bring your Medicare card, healthcare card, pension card, or DVA card (if applicable), and any relevant medical records or referrals.
If you’re unsure about what to bring, feel free to contact our friendly staff for guidance.
How can I provide feedback about my experience at Mulungu?
We value your feedback as it helps us continuously improve our services. You can provide feedback by speaking directly with a staff member or filling out a feedback form available at any of our clinics. Your input is always welcome and appreciated.
We would always prefer complaints and issues be brought to our attention first so we have the opportunity to address or rectify them immediately. However, you may choose to contact Queensland Health Services by calling them at 133 646, emailing them at [email protected], or sending information to PO Box 13281 George St, Brisbane QLD 4003.
Does Mulungu offer after-hours care?
Mulungu does not directly provide after-hours care, we encourage our clients to contact their local hospital or call 000 in an emergency.
For non-urgent after-hours care, please contact 13 HEALTH (13 43 25 84) for advice and assistance.
Do you provide an interpreter service?
Yes, an interpreter service is available for those patients who require assistance.
If you need an interpreter, please get in touch with our reception.
